Evans Cycles

I dont normally do reviews for anyone .. today i arrived at the store with a few issues on my bike and within the hour it was fully repaired and i must add the staff were super friendly and helpful also with my queries and all in all a fantastic service. Next time I have any issues with my bike I'll be sure to visit Stuart the instore bike mechanic again without any doubt Top quality 👌 5 stars from me 🌟 🌟 🌟 🌟 🌟

I'm pleased to see the store move to a rather empty Union street and like to support local stores. However, Evans are doing a few things that mean I may shop online or elsewhere: 1) I ordered some parts that I ended up not needing. I tried to cancel the order for a refund, but the policy is that you'll be offered a voucher for in-store purchases (refunds only for online purchases, which is driven by a legal requirement). This is fair enough and I just used the voucher for something else, but incentivises online shopping to give greater flexibility. I politely mentioned the worse return policy for in store items would put me off buying in store, in the hope of giving useful feedback. The response from the guy serving me was short and defensive...customer service matters! 2) I ordered something for click-and-collect and was charged ~£5 for delivery to the store. Why am I being charged delivery for an item I'm picking up in store! The above two points mean I may shop elsewhere in future, though for simple stuff I'll likely still use Evans for the convenience; it is nice to have a bike store in the centre of town.

I had to change my bike tyres and inner tubes which resulted in 4 hours of frustration at home. That lead to me desperately calling Evans who told me to pop right away so they could have a crack at it. 5minutes later i was at the store. The two guys, whos names i stupidly never asked, were excellent. One of them fitted the tyres in 15minutes despite saying they were the most difficult tyres that he has fitted. Over all they were both extremely helpful, friendly and not only that, saved me heaps of time. I couldn't speak more highly of them both. Great job! (P.s. probably buy different tyres!)