When I had my eye test the first person I saw was lovely and seemed to be competent. She was positive and encouraging. The second- Dottie? Who did some of the tests didn’t seem to be on top of the job. She didn’t explain things well. And she was quite bossy when I was choosing frames. And she did her measurements wrong because when the spectacles wee ready they were wrong and had to be redone. The two people who corrected this were very pleasant and seemed to know what they were doing.