Aberdeen Removals & Storage

The guys arrived on time to do our move from kittybrewster to bucksburn. They were very professional and moved our furniture and white goods in quick time. We were moving from a house to a 3rd floor flat and they really worked hard getting all our stuff up the stairs including a Welsh dresser I have. Very pleased with the whole process it gave us a stress free move. They were also very careful with our things. Would absolutely recommend this company. Good job and well done Aurther and James, one very happy customer 😀

Can't really fault the work or attitude overall, they did what was asked and were pleasant to deal with. However, I was left with a sour taste from how the bill was worked out: Liberties were taken: Charging for a whole extra hour each day, when they only worked ten or so minutes into that extra hour. They didn't account for frequent breaks, a lunch stop, or providing fewer staff than promised for the first few hours on day one. One guy stood in the van the entire time on day two and did almost nothing. They were also very late for an agreed start time on day one and didn't finish packing, which meant it was still being completed on day two at the higher rate. We found the boxes we were paying for occasionally had little in them and were probably not actually needed. I'd have expected some acknowledgement and an attempt to compensate for some of these issues when presenting the bill, but they did not do so. They also make it very hard to get a full quote, ahead of the move, like others offer. Quibbles with the bill aside, they did a good job with the actual move and there were no serious faults with the removal work. *Update regarding response below; The review outlines in detail why you did not warrant better than three stars and I've tried to be fair and constructive with that award. I note you did not disagree with anything other than the number of stars awarded. If you value customer feedback, please try to improve your service in the areas mentioned.

Great Service at Short Notice for a small job. Had been in touch with Rob earlier in the year to quote for treadmill collect and deliver. Having finally sold the treadmill I was fitted in for that week. Comms were good on pick up time and delivery made to the buyer as planned. Guys were friendly, very quick and careful in moving it.