Always find the staff friendly and helpful here. Wasn't aware (during my visit today) of the new rule that YOU ARE REQUIRED TO HAVE SOME ID that proves you live in the correct area to use the site. The lady that greeted us on arrival explained this and waited patiently whilst I (at some length) searched for and found suitable proof on my electronic device (having left my wallet at home). It's a frustrating rule but I assume that it's not made by the staff themselves and I found that they were dealing with it as efficiently and reasonably as they could.