Alcom IT

We have been working with Alcom for several months and have so far found them to be responsive, knowledgeable and very easy to deal with. At a time when IT has become much more important for most businesses, it feels like we are in safe hands.

So I woke up this morning to find my website had been hacked and was no longer working, within a couple hours, Alcom had rung me back after my initial email and spent 2 hours reinstating my website. The most impressive part was the way they helped me install new software to prevent the hacker getting in again as well as ensuring we changed passwords and testing to ensure everything worked. I am so pleased that Alcom helped me do all this and let me concentrate on running my business.

I began consulting for a business in the Summer of 2020, this was a challenging time for any company juggling the demands of remote working and numerous IT issues. My immediate task was to assess all existing suppliers, processes and look for cost savings and service improvements. We were using a server which was clunky and slow resulting in numerous calls to the previous providers helpdesk. I began looking for an alternative and found Alcom. Abe has been amazing as have his team. With Alcom it has been seamless, we are now using much more responsive software which has greatly improved our efficiency and significantly reduced our need to call the helpdesk. We have great new machines which are fit for purpose and can rely on Alcom completely. If you need a responsive, customer focussed IT Support Company I have no hesitation in recommending Alcom - you won't be disappointed.

I presented Alcom with a problem in which erroneously my email address had been blacklisted. Alcom responded quickly to my request for help & resolved the issue within 3 hours. Yet another example of the courteous, speedy & professional help I've received over a nine year period..

Have contacted this company twice with problems I've had with my website. They are friendly, quick, efficient, and have sorted out everything. Would throughly recommend.