DHL Express Basildon

Absolutely Useless, Waited in all day and driver never turned up. called and they said driver didn't have time to get to me, parcel had been on their van since 730 am and couldn't get to me by 8pm !!!!!! told I couldn't have my goods till next Week , Called Apple told them to say I will collect but was refused, Then at 630pm He said collect it if you like, Asked where they were and time they stayed open till, had a reply 15 mins to 8pm , I'm at least 20 miles away !!!!!, just ignorant , unhelpful and just why Apple use these cowboys is beyond me, next purchase I will ask who delivers and if its these clowns I WON"T buy it from any shop who uses DHL to deliver. ps wouldn't even have 1 star otherwise you can't post

Fabulous service @dhl express Basildon my package is in excellent hands -was checked & packaged up for me, very quick excellent service well done Kate & Chewy (Michelle)

One of the worst service i experienced not professional and very bad on update. Useless staff with attitude and he even told about my attitude when I told him to pack my goods back the same way as I packed because he just completely ruined. Do not use this depot but better to stay away from DHL as they have no idea about business 🤬 I tell my business partner also do not use them as they make it very difficult to send a parcel and ruin it as well. Never again dhl and definitely not this Basildon depot with this guy🤦‍♂️ I had nothing but problem here but I make sure last time I been here. Not poor service no service at all. Unprofessional unreliable unacceptable.

I have been sending documents from this DHL depot for over 5 years and always received a good service. Today was different, the lady serving me was rude and told me she couldn’t put car keys in the document envelope because it wasn’t allowed and those that have been doing it for over 5 years were wrong. I wouldn’t accept that, she called her manager who came and explained that it could be done. From then on, she was cold and obnoxious making me feel uncomfortable because she was made to do what she had insisted she couldn’t do. Whats with these jobs worths? Disappointed might have to find an alternative depot.

The lady was very helpful but unfortunately they didn't take my type of parcel at this depot. She kindly gave me the address of the local one that did. Its a bit confusing to say the least but the staff were lovely. Parking out front of reception