Nando's Basildon - Festival Leisure

Been there this week. Was on a business trip to UK and decided to go to Nando for the first time. Guy showed me the table, gave the menu, asked how will I pay (card or cash), any allergies and left. Only after 45 minutes a girl asked if everything is okay. Told her that I’m waiting for the waiter to get my order. She told me I have to order on my own at the desk. Would be nice if the guy would told me that at the beginning… wouldn’t wait for 45 minutes… He saw me sitting there on my own and didn’t bother to come and ask if all good. Food was ok.

Had a lovely meal in Nando’s Basildon festival leisure. Best Nando’s we’ve had! Also thanks to the lovely team there who made sure we were okay, gave recommendations and also paid attention to our little girl. It’s the little things that make a difference!

Served by the most attentive hostess Amy nothing was to much trouble for her. Busy store however Amy showed extreme proffesionalism and made sure that my experience was what mattered. Excellent customer service 👏

I'm sorry to hear about your experience with Nando's Festival Leisure. Here's a rephrased version of your review: "Unfortunately, my recent order from Nando's Festival Leisure didn't go as expected. I didn't receive the chicken wings I had ordered, and out of the two butterfly chicken meals, only one was delivered. It was already too late to place another order, as the restaurant was closing. Additionally, I found it disappointing that I was charged for the online service despite the issues with my order. Based on this experience, I would personally recommend visiting the restaurant instead of ordering online, as it seems like issues are better resolved in person.

Food is ok in Nando’s but always feels overpriced to me for what you actually get, a fast food chicken burger. The place was busy and the staff were OK, but the place seemed like it needed a really good clean and a little bit of TLC.