My overall experience with the orthodontist Sharon was very pleasant and positive and thanks to you my daughters teeth is not only in better shape but her confidence has also increased so thank you so much and your assistance for your professional service and this is the reason for my review score. But I must say it is a shame that your reception staff (I don’t know her name but she does have an American accent) is your first point of contact as she is letting your service down with her conduct, and truthfully if we were not receiving treatment through NHS and was a paying customer then it is unlikely that I would have continued with the service based on my interaction with her. I spoke to her several times as we had to attend several appointments, and her manner was always abrupt, cold and not engaging, I felt like a stranger each time we spoke and It’s a shame as everyone else was very pleasant but you need to know and address this.