Nairnsey Fisher & Lewis

My partner and I had Cheryl from Nairnsey Fisher & Lewis carry out out the conveyancing for our new build property. Excellent communication throughout and everything was completed without a hitch. Put us at ease during the process and answered all our questions. Would certainly recommend to all.

We found the team at Nairnsey Fisher and Lewis to be friendly helpful and very professional. Contact was easy and the service was efficient and cost effective.

Excellent service with caring & knowledgeable staff, we would recommend them to family & friends and wouldn’t hesitate to use them again.

I’ll start by saying I’m not one to leave a review on anything. This alone shows just how impressed I was with the service provided by the whole team at NFL. From Cheryl to Kirsty and the whole team. Every other solicitor I have worked with in the past are slow, doesn’t respond to phone calls and take and age to do anything really. Completely the opposite here. Always available, willing to go the extra mile and genuinely care about you and your situation. If your looking for a solicitor, look no further, you’ve found them.

We first used Nairnsey Fisher and Lewis back in 2020 and received a good service, so we decided to use them again for our house move in 2022, however this time we wished we hadn't. After not receiving a satisfactory resolution after firstly submitting a complaint directly to the firm, and then to the legal ombudsman, we have decided to leave this honest review. The service we received from NFL was appalling. It felt as if the firm had taken on too much work and had not enough resources to cope with the workload. On multiple occasions we received documents to sign that had been filled in with incorrect names instead of our actual buyer’s name. We were not kept updated throughout the process, and on many occasions things only progressed when we chased them. We ended up liaising directly with our sellers to resolve the queries between our solicitors in order to get completion done before our mortgage offer expired. I was asked 3 times to send them a document which NFL had stored in their "secure" storage facility from our previous purchase back in 2020, on all 3 occasions I informed them that I didn't have it, they did. Eventually we found out they had lost it, NFL didn't inform us, we were informed by a 3rd party who the firm had got in touch with to arrange a replacement. When it finally got to completion our bill included a lot of extra charges for extra work that the firm has never actually undertaken, nor had advised us of prior to sending us the bill. Moving house is a stressful enough process as it is and was made so much worse by incompetent conveyancers.