JD Sports

I gave the cashier a high rating but the only issue I had she was a bit timid when asking if I wanted a bag or I perceived it wrong when buying a £60 lacoste t shirt. 😂😂😂. The staff need to chillax the customer isn't always right . Will be going again most definitely 👍🏾

Nice shoes and good customer service

Store manager and employees have no clue how to deal with customers. They need more customer service training. Purchased an item earlier today and the cashier handed be a fake note, which I did not realise until I tried to use it in another shop. When I went back to JD to explain what had happened they did not want to know, their reply suggested that I was lying. At first they did not want to call the manager down, but did when I said I will call the police. The cashier that served me told the manager she gave me a note in change, but he still would not accept the money was from the store. The manager said this was not proof. I told him to check the cameras, but he said the cameras cannot show the money being exchanged. Both the manager and employee were very rude, I ended up calling the police. Whilst waiting for the police to arrive, the manager came up to me and decided to accept their mistake and change the note. I should not have been put in the situation. They should have apologised to me, deal with it and then investigate further, rather than dismissing me and calling me a liar.

My partner comes here to get his trainers. His happy with what he buys here and with the service of the staff.

To Whom it may concern, I’ve shopped at JD sports all my life but the way I’ve been treated at the Basildon west gate branch is disgusting. I’ve spoke to head office on 2 occasions I’ve drove down to the store 3 times now, as I was told by staff on the phone to come down but when I get there nobody including the manager Matt can seem to help me. Last Tuesday 24th January 2023 I purchased some Nike running trainers for £65.10 everything seemed to be going as normal until the young lady asked me if I wanted a bag for the trainers. She tried to put the bag through but was unsure how to do that, she was pressing different option on the touch screen then went whoops. She called for the manager to come over who I believe to be named Matt. Matt was unable to help me and asked me to pay again, luckily I have online banking and could show him the money had been attempted to be taken out my account. He then told me it was pending and will get blocked by JD sports or the bank, because I wouldn’t pay twice, which there’s no reason why I should have to pay twice because the young lady has been insufficiently trained. The following day the money came out my account I contacted the store and got told to go down there, when I got there I believe Matt was then not working and told to return on Saturday in between the hours off 10am-12 which I did, I then got there Matt was unable to see any transactions he said but I even printed a bank statement off from Santander which proves the money been took from my account. Matt then told be to contact back today and said the money takes 3-5 working days it’s now been 6 working days I’ve not received no money not a phone call or anything which I’ve been promised by store manager Matt. In the mean time I’ve spoke 2 JD sports head office in Bury on both occasions the employees have said they have never heard off a case like this and that the store will have to compensate me as well as refund my purchase. I feel scammed by a company like JD sports which is shocking I also work for British Gas a large company and we have to compensate our customers if the unlikely event off a unfortunate situation occurs like this, even customer care off jd sports telling me this. 3 separate occasions I’ve visited the shop each time paying £2 to park in the car park just to be told they need to speak to there manager but the staff in the branch keep telling me to come down. I need this resolved ASAP as I’m left fuming with this service I’m going to have to contact the police or newspapers as a next step as I’ve basically been scammed from this JD sports Branch. I hope to here something from you soon Anthony Radden