Bensons for Beds Basingstoke

Very helpful representatives and really good variety of beds and cupboards.

The whole experience was extremely good from entering the store to leaving with an order in our hands. When we explained what we wanted Maria was very friendly, knowledgeable and professional guiding us to various options without being pushy at all. She answered all our questions without hesitation and clearly knew exactly what she was talking about.

I ordered a mattress which was to too soft, Had to wait 40 nights to exchange under the 40 night guarantee. The lady I spoke to was very helpful and arranged everything with no fuss. I then went to my local shop(Basingstoke) explained to them what was going on, picked a firmer mattress, paid the extra and completed everything there on the spot. Can't fault Benson for Bed at all, service was great all round. Well done and thank you.

I am blown away by the support I've received in store at Basingstoke Benson's for Beds. Nothing was ever too much trouble for the team, led by Simon, the manager. Maria, the assistant manager, did everything she could to get a mattress recycling sorted for me on the day due to a head office error. I would also like to say thank you for sorting my re-selection so quickly. The customer service given there is above and beyond. Their male colleague also organised having the fire door fixed quickly, so we all stayed safe! I highly recommend the whole team to anyone looking for a new bed, mattress, or accessories.

The sales representative was extremely friendly and helpful as were the delivery men. The delivery was made within the given time slot.