Nando's Basingstoke - Festival Place

20 minute wait in a queue to place an order despite 11 members of staff, 4 standing talking to each other, two team members outside having a meeting of some sort. Surely all team members should be focused on customer service during peak times

I don't remember when was the last time that me and my family ate in this restaurant. Every time we visit this shop in Festival Place we deal with a rude staff in front door explaining that the best option for us is to walk away. Always we deal with excuses like "we don't have electricity", "our orders are taking up to an hour to process" or "waiting time for find table will be at least one hour and then you need consider the time your order need to proceed". It is very annoying as in every other Nando's restaurant we have been in this country we never dealt with such issues and this kind of attitude from the front door "welcome" staff. I don't know if we are the only people had this concerns about the specific shop but I hope that Nando's management team will take into consideration our concerns and try to improve these issues.

Unfortunately an awful meal. Chicken breast had bone in it. Spicy Rice was precooked as had hard overcooked bits in and only 3 tiny red squares of pepper & Chips were cold. Not going back here again but used to be my favourite. Such a shame as was so looking forward to it. When took the chicken back as thought it looked like a leg of chicken the assistant just said no it's not.

Don't waste your money...Customer service is not a thing here!!! Ive visited twice in 3 weeks as I'm in the area for work, the first visit part of my order didn't arrive. When I asked where it was, I got a poor attempt at an apology and still didn't get the product. Thinking it may be a one off I tried again tonight. We ordered starters, they arrived after were half way through our mains as they forgot about them. The Mains took 40 mins to arrive as they forgot the table number so the chips were warm at best, again a half baked apology was given. This type of service is a direct result of having to go up to a till to order or use an app order!! If they can't get it right go back to the good old fashioned table service.

Must try an Indian restaurant. After a very long time, I had quite tasty and spicy food here. It's one of the few Indian restaurants which kept the authenticity and taste of Indian food. If you miss that Indian spicy taste then you should visit this place. Also, you will get multiple varieties of sauces along with bottomless soft drinks.