Papa Johns Pizza

OKAY! Here I go.. We have always ordered from Papa Johns as the pizzas are always good 👍also as we pre order, the food is always hot. If it was delivered a bit late, its never been more than 10 minutes which is acceptable as the quality is still good. BUT OH MY GOODNESS tonight we pre ordered at around 9pm for delivery at 10.45pm. The app was notifying that it was on its way. Unfortunately the pizza didn't arrive until 11.40pm. We attempted to contact Papa Johns via telephone. Surprise surprise no answer as it was closed. Although the app informed us to enjoy our meal!!WHAT MEAL?We received a good will voucher for our order running late at 11.10pm so naturally we figured it would not be much longer. Oh how wrong we were. It was delivered at 11.40pm. Fair play to the delivery guy he was so apologetic,. But big disappointment with Papa Johns. Obviously the food was stone cold. Tomorrow morning I will definitely be demanding a full refund. Shame on you Papa Johns. UPDATE PAPA JOHNS! I have decided to renew my Review. A BIG WELL DONE to you all. Your delivery service has improved 💯,% As I am paralysed and obviously can't answer the door when my Carers have finished their shift. Papa John's has gone above and beyond with their delivery service. They have got to know me over time and the delivery guys are trustworthy as I have to give them details to enter my home. Food always hot I no longer order online as it saves confusion and I can give exact instructions. BANG ON. KEEP IT UP 👍

The worst pizza experience ever. Ordered at 5pm for a pizza delivery at 7pm. The pizza didn’t arrive until 8:45pm. I phoned 2 times and someone at the store put me on hold once and then second time said it will come in 10 minutes. Which was a complete lie. When the pizza arrived 1 hour 45 minutes from requested time. The dips were missing and the pizza was cold. It’s as if they gave me a pizza cooked at 5pm. Someone at the restaurant offered to provide a refund but then it never happened 5 days on still waiting for this refund :/ Avoid papa johns you’re better off going somewhere else for a pizza.

Ordered takeaway after an hour rang to see where food was as tracer said it had been delivered. Was told they couldn’t get hold of the driver. Asked for a refund again told couldn’t have one until food was returned. Had no food 🤣 asked for refund was told 7 days but couldn’t have a confirmation just to trust them. Food eventually arrived but was cold very disappointing as not cheap. Make your own minds up but mine was a poor experience

Had some trouble communicating that I had wanted a vegan pizza, turns out only the cheese was vegan, I had called them and they were happy to take it back and deliver a fresh vegan one, came extremely fast too, excellent service on their side.

Finally got around to order some pizza on my own as we used to get it quite often at work. When ordered mid day, my order was straight away cancelled due to lack of drivers - makes me question, why are you available on delivery platforms when not available? Got bit more successful on my next try day after, more towards evening time. Pizza itself was OK, expected slightly bigger as advertised as XXL yet it seems pretty much around the L size of other places. Not huge fan of their garlic dip, however can understand this can be just my preference.