Russell & Bromley Ltd.

Afraid we weren't even acknowledged when we were in the store. Disappointing customer service experience.

Would like to give a huge thank you to the girls in this shop last Wednesday just before closing when there was an all mighty rain/hail storm. They ushered us in (we were a party of 3 including myself on a mobility scooter ) to shelter from the rain in the warmth then dried our bags and gave us 3 of there shop bags to replace the now soaked carriers from the Christmas Market. Above and beyond comes to mind. Thank you for restoring my faith in human nature. Pam Horton PS hope this gets to their head office.

As I was spending the day in Bath I took an online order in to return rather than trusting posting it at the moment. I was served by Natasha who went above and beyond to help me. The system wouldn't recognise my order so she phoned customer services to get it done and even phoned me three hours later to reassure me that it had been processed and my refund was on the way. The sort of customer service you don't often get these days: Thank you Natasha.