Peak Physique Gym Belfast BT9

Fantastic gym. Very friendly staff and members. Fully refurbished with a great range of modern equipment. Classes are great too. Modern changing facilities and very clean throughout. Couldn’t recommend highly enough.

My partner and I have tried to get in contact with someone who can help for weeks. We have called the customer support team who have taken three messages but don’t seem to have been passed on and have received no contact. We have also sent emails with no response. We tried to contact about cancelling/freezing our membership as we are no longer able to afford paying it without receiving the service. We have received no communication on how to do this or even been given the option to freeze (despite all other gyms offering this). We have spent over £200 on this gym membership without receiving the service, and in return we have not received any communication or even a thank you (as we wanted to support our local business during the pandemic). As a result of the lack of communication and response from your customer service team, we have had to cancel our direct debit. However we have received a letter from the debt collector asking us to pay the rest of our membership fee! We can’t get through to anybody to cancel it and we aren’t even receiving the service we are paying for! We are also trying to save for a house and this will affect our credit score greatly. I’d really appreciate if somebody got back to us as we really don’t know what to do at this point. There’s only so many times the customer service team can take a message but it not being passed on/not hearing back.

Gym is alright and trainers are good too. However, they have tie up with Direct Finance Collections for their direct debit whose Trust Pilot review avg under 2 stars. Called on numerous occasions and dropped an email to manager but they are unable to cancel my membership which is a monthy rolling contract . Read previous reviews and I am not the only one going through this. So unless you want to be paying them money all your life without even using the gym.I would recommend for better credit history and not to be harassed by DFC stay away.

Peak Physique set the bar for me and I compare every other gym to it. A gym with a personal feel to it that has everything I need under one roof. Great Personal Trainers, equipment and shower facilities. (also do a great Coffee at the Barista Bar!)…highly recommended!

Love the classes! I find the instructors are very motivating and also take the time to give you a bit of context as to why the exercises are beneficial. Great facilities, equipment and a friendly environment. Staff are great and the place is super clean and welcoming - best gym in Belfast!