I was disappointed with The Europa Hotel. It didn't live up to my 4 star expectations. The restaurant, bar and piano bar were lovely. The prices were outrageous. Almost £7 for a pint of Guinness. £34 for a steak. I felt the prices way exceeded the food that was produced. It was nice but it wasn't anything special, for the price. I felt that the restaurant was a little like a conveyor belt; gey you in and get you out! My biggest problem for me was the bathroom. The toilet roll holder fell off the wall and there was a dirty robe (complete with make up stains and hairs) left on the back of the door. There should have been two clean ones! I reported both issues but nothing happened. The robe was still there for our second day plus our bar of soap disappeared. The bath towels were very damp and didn't have a very nice laundry smell. The shower had a musty smell. When I went to find the hairdryer, I found an old sock in the drawer! The best thing about the Europa were the lifts! Very efficient and quick. I felt that the Europa was overpriced for the money we paid.