O2 Shop Belfast - Castle Lane

Not even an O2 customer but Adrian sorted my problem after dealing with a tricky customer with patience and kindness... exceptional customer service...he is manager material in my opinion.

The best o2 store, friendly staff, I was without service for 10 days,other stores couldn't log into the new computer system. Ten minutes in Castle Lane and I had my phone back, 5 stars

I came in yesterday morning to set-up an O2 Switch Up. I was quickly approached by Hugh who was quick and ready to help me get sorted. He ran over all the ins and out of my contract and explained every detail to help understand my new tariff. He was very patient setting up my new phone by transferring my data over which I'm grateful for. Having a friendly chat while setting up my new phone and had a great experience. I will definitely be coming back in the future for any further purchases or upgrades, thanks a lot Hugh.

After having my phone smashed needed a new one so we was assured I would be sorted out,until the shop manager smugly told me I needed either SIM or ID. So I returned next day on st Paddy's Day .I was aided by Jude, who could not be more helpful and patient .I received advice and help in a very courteous and professionall manner ,nothing was too much trouble ,I left the shop very happy with my new phone Many thanks. Good service is always much appreciated and valued.