I ordered a cake from Sheena (BiteMeCakes) for my birthday and I was so so happy with the service. I submitted a request through the website and I got a response back within 24 hours. The options were explained to me very clearly with the different pricing available told to me. When I had to opt out of an extra design (some fondant lettering) because it was out of my price range, I wasn't made to feel like a cheapskate like some other bakers. All my dealings with Sheena were very friendly and polite. When I collected the cake I was given care instructions which were really helpful. Now onto the cake. I had a vegan and nut free biscoff cake and it was delicious! Very tasty. My mom doesn't like buttercream but she loved the buttercream on this one. Sheena advised that it would only last for 5 days but I didn't eat the last slice until over a week later and it was only just turning stale. Yes it may be a little more expensive than other bakers but you really do pay for quality! Hygiene and good quality are priceless. Very happy and will order again.