Diamond Heaven

Final verdict: i'm quite happy with my final purchase. amy was very helpful in helping me find the most suitable stone and setting that matched all of my requirements. she was very patient and kept me informed throughout the whole process. thank you

I recently purchased a necklace from diamond heaven. when i went in i was greeted by amy who couldn’t have been more helpful. i was unsure as to exactly what i was looking for so she gave me lots of options and spent a lot of time and effort to make sure that what i ended up getting was perfect. i couldn’t be more thankful to amy for the service and time she gave to me to help choose this necklace.

In 2015 my partner proposed and we headed to diamond heaven to pick an engagement ring. the staff were amazing and i picked and ordered my ring. it took around 10 weeks for it to be made which was frustrating, however it was worth the wait. it is absolutely stunning. recently (2022) i damaged my ring doing some diy and i took it for repair at a local jeweller, we live in sheffield so this was more convenient than travelling to birmingham. the jeweller told me that my diamonds only had a weight of 0.88. i was devastated as we had picked and paid for 1.0ct. i contacted diamond heaven and dealt with sophie hanson (the branch manager). despite 8 years having passed since my ring was purchased and made, sophie went above and beyond to ensure this was rectified for me and arranged for me to return my ring to have the diamonds replaced to the correct weight. i was kept in touch every step of the way and was sent pictures of my 1.0ct of diamonds on the diamond scale. the process was really easy and resolved in no time at all. this really is outstanding customer service. i was also sent a new diamond grading certificate and i am very happy with my stunning 1.0ct ring 💍 😬

Such a good experience at this shop, the staff were very helpful. a gentleman called raj parekh helped us through the journey and he was very patient and informative, didn't make it seem like we were too slow or annoying at all. he gave regular updates and gave his contact number in case of any questions, and he always did his best to answer them. even more amazingly, he got the ring to us super quickly and gave us a really good deal. i didn't have any experience with rings or jewellery but he supported us a lot. would 100% recommend coming here (we got an engagement ring and wedding band), and would definitely come again. a lot of jewellers don't allow you to take photos or videos of the jewellery, but they did and it was so comforting. the lady at the door who greeted us was very friendly too, and we only went in to the shop because she saw us outside and asked if we needed any help - good job she did!