Pure Health & Beauty Clinic

Didn't get the treatment I was expecting. Upset as I'm feeling let down, got treatment done so I can enjoy my long holiday away. But unfortunately I wasn't consulted on how I normally have it done. It's not the same. Extremely disappointed n let down.

Wonderful salon! Been going there for years. Had reflexology and massage which has relieved a lot of pain I was in from arthritis! Every treatment I have had be it pedicures, facials etc etc has been amazing. Highly recommended

I had dermaplaning done for the first time ever today at pure health and beauty. I heard a lot of horror stories of others with their experience so I was a little hesitant but Lauren completely reassured me. She was highly professional, warm and friendly. She made me feel very comfortable. Will definitely be returning! 5* from me.

I paid 50% of the treatment I requested upon booking. On my part, my fault was that I was 10 minutes late for my appointment. However, 98% of the times I have been, I have always had to wait at least 10 minutes and have never complained. Being late meant that my treatment was rushed and I now have patches of hair on my legs which the therapist missed. I did suggest to the therapist that she only wax half my legs as I wanted whatever was done properly. However, she was confident she had enough time to do a full leg wax. When I went to pay after the treatment, the therapist was extremely rude. I don’t know why she had to ask me what treatment I had when it’s all on their system anyway! She then charged me £10.50 extra in addition to the remaining 50% that I owed. I asked her why in response to which she tapped a calculation on her calculator aggressively. When I explained to her, the part that was additionally waxed is usually done by Lauren anyway at no extra charge, she rudely remarked “well that’s Lauren problem”. It literally took the therapist less than 30 seconds to do a little extra and that wasn’t even done properly. There are patches of hair left! I then said to the receptionist that I won’t be coming here again to which she again rudely exclaimed “well that’s fine then”. There was no explanation given forget an apology. As soon as I left the shop, I called and left a message with the same receptionist explaining that I’d like to speak to the manager. I did not receive a call back.

Always a fantastic experience. Lovely people, very friendly and helpful. Fantastic selection of treatments available, would definitely recommend.