As a first-time customer, I was hesitant about attending a new place, but as soon as I walked in, I was at ease. There was no awkward conversation, I was offered a hot drink, it was clean and very fresh looking. I had a facial and was left to have 10 minutes of peace. I had to fight to stay awake. I was that relaxed. I went on to have my eyebrow waxed and tinted and acrylic nails. I'm very happy with everything and will happily highly recommend and return again.