Creative Venue Stylists Ltd

Creative provided our wedding decor, and they did an absolutely beautiful job. The attention to detail was fantastic, and they provided excellent customer service in the lead-up to the event. We could not be happier with how our wedding turned out.

They got our chair sashes wrong on the day and I was really shocked and disappointed when I walked down the aisle with my dad and first saw them… I found the whole process of working with Creative really frustrating. We didn’t actually choose them but chose a venue with a preexisting contract with Creative to supply the chair sashes for their weddings. My husband and I weren’t able to visit the team in person since we live abroad so instead spent months and over 25 emails back and forth trying to choose the chair sashes. They have no digital resources or menus of the colours or styles of sashes they provide and instead would send low-resolution images of one or two sashes at a time and say “let us know your thoughts!” - the 2 stars are because the staff were very friendly and lovely, but it’s the actual process of choosing and implementing the choices that doesn’t work if you can’t go in to see the styling team in person. If you are organising a wedding in Lancashire but living farther away, I would avoid using Creative if at all possible. The whole process of dealing with Creative was clear as mud and time-intensive and we ended up with shiny dark purple/plum sashes for a July wedding where the colour scheme was coral pink and bright reds. It was the only thing to go “wrong” on the day so we are thankful for that since it doesn’t really matter in the end but it’s just incredibly frustrating and disheartening after the hours of consideration and discussion about these chair sashes! Photo of the sashes we got in the end attached…

Thank You Creative Team for making my dreams come true! The room for our wedding was spectacular, all my visions came to light this weekend and as I walked in took my breath away! Thank you so much!!! The comments we received from our guests, they said it looked like something from a magazine! My communication with the Team from start to finish was fantastic, every email replied to, every phone call, nothing was to much trouble, I don’t live round the corner so a lot was communicated via email and phone calls and once again wasn’t a problem! If you are wanting styling for an event or your special day I cannot recommend Creative enough! Thank you!!

Thank You to Aaron and the Team at Creative for creating the most magical wedding theme for our special day. From start to finish the service I received was above and beyond, nothing was too much trouble. With a couple of issues arising along the way (To do with the venue) Aaron reassured me a number of times that he would sort and not to worry, even on the day he was there checking with the team that it was perfect. If it’s event styling you are after I cannot recommend Creative enough, the Team go out of there way to ensure you receive the most magical experience, they are perfectionists. I did change my mind a couple of times on a few things, and it wasn’t an issue. There are a number of companies out there doing event styling but know-one can compare to Creative. Thank you Thank you Thank you, for making our wedding look like someone from a magazine!

We hired some items from Creative Venue for our August wedding. Up until the big day, we had no concerns whatsoever. We had 3 meetings and had confidence in the team. However, when I saw the dressed ceremony room, I noticed straight away that the chair sashes were not what I’d picked. We’d been supplied with a mauve colour, which wasn’t our colour scheme. I knew because the colour I chose was a perfect match to my bridesmaids’ dresses. Secondly, the stands for my flowers were different to the ones I’d selected - they were a different size and colour and did not have a top/lid on like the ones I’d selected and sent measurements and photos of to our florist. The stands supplied were also not sturdy. The florist therefore had to make a top/lid for the stand using tape. So instead of my guests looking up at a lovely flower arrangement, they were looking up at flowers and tape - I found this embarrassing! No one from Creative stuck around and I didn’t see anyone from the team on my wedding day or the day after, when they came to collect their items, which I think is really poor customer service. The day after the wedding, I sent an email to Creative saying what was wrong and how disappointed I was. I also asked for a partial refund. As of yet, I have not received any response to my complaint or any accountability for their mistakes, yet they have time to post all over social media. I thought the wedding stress would be forgotten about by now but the lack of acknowledgment and accountability has caused unnecessary stress on my honeymoon. I have attached photos of the sashes and stands I asked for and the ones that we were provided with.