Left it so last minute this year to get school shoes. Was busy, but not as busy as i expected. We weren't waiting long at all. Had a very friendly and helpful guy called Jamie. My middle son has really wide feet and had issues fitting into the kids shoes. Jamie took us downstairs and we found some mens shoes that start size 6. Perfect! Left with 2 pairs of shoes , in and out within 20 minutes. Easy, friendly , stress free.