Commerce Business Systems Ltd

CBS provide a printer to my Air Cadet Squadron in Bradford and they have been nothing but painful since installation. Constant unexplained price rises over the duration of the contract, including an illicit monthly accidental damage charge that we didn't ask for or want and can't remove are all in breach of the contract yet force us to still pay. Since the inception of the contract, they have also been charging us for a 'scanning' fee that wasn't listed in the agreed contract. If we want to cancel the contract they have breached, we need to pay all remaining monthly charges, plus a £250 collection charge, £180 to remove our data from the printer and a £150 admin charge. So that's approx. £1200 we need to pay to end a contract we didn't breach, not factoring in the £2k+ we have already paid them for the 'service', for a printer which would have cost us c.£400 to buy outright. Unfortunately all my emails to them go nowhere, I either don't get a reply or I get a 'I'll look into it'. Looking at other reviews, this a common occurrence across other innocent customers.

Jamie was very helpful over the phone, very polite and personable and tried for 3 days to get our internet back on. unfortunately he couldn't do this remotely and needed to get Fletch out to us. They managed to arrange this for that …

We had a issue with our printer at Skipton Hotel.The lovely gentleman Darren came this morning and in a matter of couple of hours fix the problem.I would like to recommend CBS to everyone with similar problems. …

Darren came to fix our printer and did an absolutely fantastic job. He came out on the same day, which was really appreciated. He was very professional, completed the work quickly and efficiently, and clearly knew what he was doing. On top …