We had our cat spayed here. I took our little kitty to the follow-up and the final check-up appointment. On both visits, the staff were very polite and welcoming. I asked a few questions as I had some concerns and the staff were brilliant, all my questions were answered and anything that I didn't understand was explained in detail. Unfortunately, I wasn't there for the initial appointment and handover of our kitty, I was assured that everything went well and the staff were polite.