I met Adrienne , the owner, very briefly, but our encounter impacted me immensely. I happened to come across her lovely store as I was on my way to see a snooker match taking place in the Brentwood center nearby. Apart from being a tourist and entirely unfamiliar with Brentwood, I didn't have much luck as my phone's battery just died, and I couldn't find my way to see the match. I visited The little florist, which is nearby to the train station where I just arrived, and asked Adrienne for directions and explained my situation. not only she greeted me very kindly, but she sprung into action to assist me in any way possible so I could be there on time, offering to charge my phone for a few moments and even offering to give me a lift to the center. We started our drive to brentwood center after a few more moments in the store, and the drive was not without adventures. While Adrienne was taking me to the center the icy road ahead of us was blocked by a car which was stuck, so naturally we offered assistance. It took us some time and effort and the help of a few more people passing by, but we managed to free the car and continue on our way! Eventually I got to see the snooker match exactly on time, and Adrienne even gifted me with a bag of Christmas cookies on top of everything else she had done to help me. Truly a great experience, and I feel really lucky to have visited the shop and Adrienne ! My only regret is we did not take a picture together :) Thanks Adrienne!