Three

Staff were super helpful

Excellent service and support in helping me select the next phone for myself and my son

Awful customer service!! Female which I believe must be the store manager was super rude, it took an hour to run a new iPhone through the system to only run the wrong iPhone through their system and credit checked me twice and second one failed due to this. I went to Vodaphone I was in and out in 10 minutes with no issues. My suggestion is train your staff in customer service and learn how to be polite. I certainly wouldn't have this individual fronting up my shop!

Fantastic customer service and so helpful. So knowledgeable and supportive. Great product knowledge and advice. Thanks so much to Chris and Sophie for going the extra mile.

This is the first time I've complained about a service but have never been unfortunate enough to be on the receiving end of such bad customer service in the past. The shop manager's behaviour is rude and dismissive. Despite having sold me a faulty broadband router, she not only refused the possibility of cancellation and provided conflicting information regarding the 14-day cancellation window, she also falsely claimed she lacked the authority to issue a replacement router, and implied that I was responsible for the damage to the router. I was sent away after long waits on numerous occasions, only to speak to someone online at Three who would then send me back to the shop, where again, I would be met with the rude, dismissive attitude (only of the manager, the rest of the staff were really helpful). I've found the whole experience to be quite upsetting, stressful, unnecessarily prolonged, and extremely frustrating and I hope nobody else has to experience this in the future.