I have ordered many a pizza over the years and have never had any problems, I tend to order via the website and you get to see where your pizza is in the lines of point of prepping, checking, cooking and out for delivery. The delivery guys have all been happy and would check my order to make sure everything was handed over. I have popped into store when they had a good collection offer. I called in tonight, Christmas eve and was greeted by a happy young lady who took my order, checking each of the options if there was more than the one choice and then she explained I could order a few extra sides and then have the order for half price. Our original order was £26 so we ended up with plenty of extras for the same price.