Zack and Casper were amazing!!! Their level of professionalism is probably the highest I have experienced in the past two years that I have lived in the UK! Prior to visiting their establishment, I was told by Apple that I would need to pay £399 in order to get my phone repaired. Zack and Casper quickly diagnosed the issue which was the charging port was loose and said that in the meantime until I can get my phone back to the US (where I bought it and all the correct parts are available) that I can wirelessly charge it. Luckily, they had many of them in stock and I happily bought it. Thank you guys for saving me the headache and money until I get back home!!! *hug*