Okay, didn't get chance to use their serviced but I'll explain why I gave top marks. Daughter wants her tongue pierced, called in to make an appointment. Studio is bright and clean with a delightful smell of disinfectant in the air (seriously it's well nice). Staff explained the process, and agreed to do a pre-piercing check to see if daughter was eligible. Upon inspection of her tongue, was deemed to be high risk of causing damage. This was all explained, and though she was mightily disappointed, was satisfied with explanation. So, five stars because THEY CARE. Plenty of places out there would give it a go, and a good chance that there would be no problem. The pre-care was excellent, and from speaking to people that have used their services, the aftercare is just as good. My daughter, if she finds another piercing that she fancies, is more than happy to visit again and I am confident that the procedure will be carried out with utmost care and diligence. Also, does that disinfectant come in antiperspirant form?