JCP Solicitors - Caerphilly

Simply awful. Unable to provide me with any advice on the most simple of issues. Finished the conversation rudely and abruptly.

Would not use again, used in 2021 for sale and purchase of residential property. Communication was poor, only ever received information about what was going on if I chased. Would often be told they were waiting on a response from other parties solicitor which when checked with estate agent I would find this wasn't the case and the other parties solicitor had sent responses days/weeks prior. When I would tell JCP this they would then suddenly say they have now received the response. Rarely dealt with my actual solicitor who seemed to rarely work, would always deal with their colleague as it was the only way to get anything done. Paid more than what I could have done else where in the hopes that better quality service would be provided. Sadly, this was not the case.

Had to be involved with this very unprofessional company when acting on behalf of my late father's estate. They don't return calls and make you feel as if you are an annoyance. When you eventually get to speak to someone it's almost always from the customer service team. Apparently, so busy they have no time to deal with their clients.

I've now used JCP for my divorce, will and property transfer. Always a very professional service.

Cherrie is very professional, polite and very helpful. Explained everything needed to all family members regarding our request and business matters that was required. Would recommend Cherrie everytime. 👌