Caswell Jones

One of the most unresponsive and unprofessional firms I have ever encountered. Fast approaching 12 months since I paid for a will to be drafted, yet still no sign of it, and now ignoring my requests for a refund! Despite chasing several times, phone calls aren't returned and now receiving radio silence from their Managing Partner, Mr S Jones (the fee earner that was handling my instruction, and bizarrely their nominated contact for complaint handling). Not surprising, really - I too would be highly embarrassed if my name was associated with such a woeful service and lack of professional pride. Severely regret instructing them, and certainly wouldn't make the same mistake again. Caveat emptor!

Karen Iles and Sue Morgan are amazing, dealing with them both for years, nothings ever a problem. always helpful. very quick. would never use anyone else. Geraint Coombes

My husband and I used Caswell Jones when purchasing our property. They were extremely professional, always replied promptly and were always happy to help and explain the process. Any time that we asked for anything to be done, it was always dealt with in a speedy and timely manner. I would 100% recommend this firm Karen and her colleagues were all exceptional. We couldn't have asked for more. Thank you all ever so much.

Karen helped us to sell our home and purchase new one. She was very good, always responded quickly to our query and kept updating us throughout sale/purchase. We were very happy with the service provided. This was the second time now that we used Caswell Jones in Caerphilly and both times happy customer.

Very happy with how quickly and efficiently our house purchase was dealt with, we needed a quick exchange and everything was done within two weeks, highly recommended