Covéa Insurance

I was contacted by mitchell conroy after being involved in a non fault accident. mitchell conroy handled my details, and he was very clear, concise and made me feel reassured when feeling stressed around the process. mitchell was thorough, helpful and reassuring throughout.

In recent dealings with covea i have spoken to a number of handlers all of whom have been polite, patient and extremely helpful. but i have reason to be particularly impressed with the help i received from mitchell conroy whose handling of my particular problem was outstanding in terms of his professionalism, patience and determination to achieve a positive outcome for my dilemma. i was, and remain, extremely grateful.

Mitchell was great on the phone. as its the first time i have had to use insurance i had no idea what i was doing. he explained everything to me, was patient while i waffled on and had everything dealt with in the space of half an hour. very reassuring and informative. thank you

Mitchell conroy case handler took me through the whole process of raising a claim and provide excellent support, to ensure i understood each part of the process. closing out with a summary of discussion and options to ask more questions at the end, helped to ensure i'd asked and answer everything required. i was give advice to support discussion with me lease car group before moving forward. covea group also allowed a switch of approved repair centers to meet the requirements of my lease group. amazing service. thank you for removing stress in the situation.

Huge thanks to ellise at covea. after a terrifying rtc last night, ellise took control of everything for me. she talked me through every step of the insurance claim with kindness, patience, courtesy and the utmost professionalism. after speaking with her i feel confident i can leave things in very safe hands and she has reduced my stress level from off the scale to a manageable level. i can’t thank her enough. very, very impressed with covea. sincere thanks.