Been 3 times. The first time it was brilliant.. Food was amazing, 11 of us went. 2nd time the menu had changed.. Went again with a group of 11, I ordered mine and my daughters meals first.. They were last to come out by a long shot. They didn't have vanilla ice cream so took it upon themselves to serve us chocolate.. I sent mine back to get one with the whippy Icecream and it never came back out. I was told a staff member had been given it instead! And the 3rd time again a large group and I ordered first again.. The family that ordered last in the group got their meals first and 2 of them had finished eating by the time mine arrived. Pudding wise they didn't have anything in and told us they had no Toffee sauce for the sticky toffee pudding once we had ordered 'because it was the end of the week'... So we changed our orders... Then 5 mins later we were told we could have it as they did have the sauce and it'd be ready in 5 mins if we wanted it. About 15 mins later it came out. The food is really good, but the service could definitely be a lot better (group consisted of 4 separate familys)