Smooth, trouble-free experience getting our old Luxaflex Duette blind repaired when the cord mechanism needed to be replaced. We couldn't fit the 3-metre-wide blind in our car and it was no problem for them to send a van to collect it. We took it down and wrapped it but they also added extra padding around it for greater protection during transport. Staff were dependable and courteous. They even installed the blind for us when they returned it. As good as new now!