Gave them a call after hours making things worse trying to reverse the damage caused by my own botched DIY to our uPVC door. Rather than dig a deeper hole, I thought it'd be sensible to get a professional involved. Chris came along later that day, and promptly fixed my damage to the 5-lever lock, got the cylinder working again, and adjusted the hinges so the door closed properly again (it just glides now!) Reasonable price too. Highly recommended.