Futon Company
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Futon Company
Review
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Bought online but picked up from the cambridge store and so friendly and helpful. one of the items had a small chip and able to swap it n the store the next day. recommend the store (and the oak ladder desk!)
Friendly customer service quality furniture cosy little shop
Love the futon company and the designs for living , low score based on making a trip into cambridge to pick up a bed and shop was shut with a note saying ' open at 10am today' things happen i know but i was furious. i checked on line first to make sure they were open.
Called the number provided on my online order confirmation, and was redirected here due to it being a saturday morning, i suppose. the first woman i spoke to was rude frankly. didn't even let me finish my sentence before asking me to "hold on" and just handed the phone to a manager with no explanation, wasting my time. incredibly bad first impressions... gary - however - singlehandedly saved this review. what a gentleman, fantastically understanding polite and efficient. couldn't praise him enough. thanks to you, gary, i would buy from this company again.