O2 Shop Cambridge

Very smooth experience. Quick service. Got what I needed.

I went into the store to switch up my phone and now I'm left waiting for a new sim to arrive as the staff forgot to swap my sim to my new phone. Expected me to travel back to the store to collect my sim which is an hours journey for me. Not very professional. Got a nice new phone which is useless until my replacement sim arrives. Not happy.

Great service from Bogdan this morning. Listened to my requirements, advised on better tariffs for my use, organised a new Magic Keyboard for my iPad and a new iPhone and watch compatible with hearing aids to be fitted next week. Always a pleasure to deal with O2.

Anton Smith sat down with me for over an hour today helping sort out a carrier switch, physical relocation, broadband coordination, and banking glitch. Despite the complexities of the situation, Anton was patient, engaged, upbeat, and all-around helpful. We finally figured out a viable solution that met my requirements. Anton then took time to write instructions detailing next steps to ensure a smooth transition. The service was truly above and beyond that I felt compelled to leave this review and express my appreciation to Anton and the Cambridge O2 team.