Imagine Health & Spa

l am a member of Riverside Spa. This was once known as Imagine spa, but is now rebranded and managed by Quy Mill Hotel. Since the management has changed, there has been a massive improvement in cleanliness. The facilities have been smartened with the new branding and facilities have improved. The staff are lovely and the pool is gorgeous. My happy place.

This place has gone steadily downhill over the last two years. Dirty changing rooms, facilities regularly out of order, poor staff training & customer service. The small bald man on spa reception always has an attitude problem. Its a shame as the place has potential, however the girls from the spa upstairs are always welcoming & pleasant.

did a trial session while searching for a new gym. Nice room for a little gym, a few cardio machines, a few resistance ones and a small selection of free weights. But the running machines are set to only use miles, and no glute machine. Otherwise clean and the staff were friendly and helpful. Jacuzzi and steam room were both off and the sauna was at its 2 person limit so I didn't get to use that either. Showers were good, and they provide towels. Way too expensive for what it is, I guess it's mainly for hotel guests rather than paying members.

Disappointed! This place is very tired. The jacuzzi pool had a notice saying out of action indefinitely, but my daughter wasn't informed at the time of booking, and we weren't told on checking in. The place was too cold to relax in unless wrapped up in a dressing gown. The pool had lanes segregated for children's private swimming lessons, not condusive to tranquil relaxation. Overall, the twilight spa session is not to be recommended. The treatment area was the only saving grace for this event which once we had entered that area, our expectations of a spa event were met. The pool area and relaxation area is very tired and dated and in need of an overhaul.

Bought a gift card for my other half before Covid, and a date was booked which then had to be cancelled due to lockdown. Since then, they have refused to respond to any queries regarding honouring the gift card or a refund. So we're down £144. Not impressed.