I took one of my watches for a battery change and they broke the winding pin off it plus the back couldn’t be fitted back on. They went to bag it up for me but I asked to speak to somebody else in charge and they apologised and sent the watch off to be fixed free of charge ! Two weeks later I had my watch back. It was sentimental to me as a gift so at first I wasent impressed with them at first trying to bag it up and give me it back broken but in the end everything was done and I collected my watch which at the moment is still working !