Vodafone

Hid a price increase on my 24 month broadband contract in all the terms and conditions text. Should maybe max it clear if you're going to increase the price while someone is locked into contract with you.

Went in to upgrade a phone contract requesting a new number. Told the contract had been upgraded. 3 weeks later it turns out the salesman had started a new contract and it was going to cost an additional £200, as it was an additional contract not an upgrade.

Called in here on the afternoon of the 28th May. Wanted to check out my account and plans. From entering the shop and being greeted by the manager who referred me to Ryan, the service was five star. Ryan went through my two plans, my wife's plan her 10GB data allowance was increased to 150GB for an extra 75p a month. Mine was increased from 3GB to six with a oap reduction of £3. Well done Vodaphone Carlise credit to the company. Glad your team won ,

Very helpful staff and knowledgeable got the job done

Very helpful. Set up new Sim. Even offered to help me find location & time of next available bus. A very caring attitude. Also overheard very sensitive customer service with a difficult customer. Keep up the good work !