Bensons for Beds Llanelli

Brought by surly and unfriendly courier. They put the mattress down (in its plastic cover) on the mud on the building site (we live on a new development, parts of which are still under construction), then tramped in the mud some 40-50 yards to the house. Refused to take their boots off due to health and safety, they said. We were not ging to have their dirty boots and the dirty package on the brand new flooring and carpets, so they put the stuff in the garage. The polythene covers (apart from the mud) were filthy with dust. We shall not be buying from Bensons again unless we get a guarantee that you will not send that courier again. We were expecting much better and that the delivery people would take the bed to the intended bedroom. Also, for reasons we cannot guess at, this was only just under half the order which we placed. The remainder is coming tomorrow and we hope for a very much better service. All very unsatisfactory, I'm afraid, you can and MUST do better. I think a modest offer of compensation would be in order.

It is so refreshing to see a company that has their end to end process so efficient. From the point I walked in Bensons for Beds door to the point the bed was delivered I cannot find any area of improvement. The sales rep was polite, understanding to our needs, did not try to up sell and I feel that the bed we have is exactly the correct one. Also the delivery guys were awesome, they took their time to deliver to the bedroom and were so careful not to damage anything. Lovely to see a company that can deliver such a high standard of service.

Llanelli Store and purchasing experience excellent with polite and supportive staff. All downhill after that. Delivery guys politely refused to assemble the bed. When I did so there were 4 castors missing so I could not use the mattress on the base and there was a broken drawer in the base. It took 20 mins to get through to customer services. I would have to wait 4 weeks for replacement castors from the supplier. They could not help with the broken drawer. I would have to send pictures to a Bensons email address. I did so and had an automatic response telling me they would contact me in 10 OR MORE DAYS! Customer care services really need to address their supply and replacement issues! Bensons For Beds?.....more like Bensons For Bedlam! Shame on you Bensons!

Never had any issues with Bensons, great shop with competitive prices and customer service

There is a lump on one side of the mattress, presumably where it has been stood on its side for a length of time in the warehouse, we’re hoping that it will get better. After sales is shocking from the shop where we bought the mattress, we spent £2,995 on a mattress and the after sales still wanted to try and get more money from us afterwards, very poor. Lucky I’m giving 1 Star!