The guys in the shop are really friendly. They're great at keeping nervous people calm and give those in pain pause breaks if needed. I wasn't nervous or in pain, but they still kept checking with me in case. With my tattoo being on my back, they were happy to take photos for me so I could see it. They did a really excellent job on it. They also make sure I had a leaflet of all the do's and dont's of what I can and can't do while it heals. I'm definitely going back to Timeless Tattoos to get my others done.