A warm welcome, great care taken at every contact point (prompt attention when telephoning, work booked in at a convenient time). My vehicle needed some unexpected extra work which was handled professionally and carefully as to not cost me an unexpected large extra amount of cost. Great value service and MOTs offered. I wouldn't consider using a main dealership after I've used Charnwood Car Company for a number of years now. Their personal and 5☆ customer service alone is the reason I'm always happy to recommend this garage.