Dreams Leeds - Birstall

Excellent service, Miya was really helpful and helped us choose the perfect bed. Would highly recommend popping into the store, they couldn't do enough for you

Dealt with the lovely Stephen. Brilliant customer service. Honest advice and took the time to get to know us and our circumstances before suggesting suitable products. No sales tactics just pure honest rapport.

Couldn't have had better advice when we went to buy a mattress this morning. Stephen took us through the technology process (new to us!) to ascertain the best one for my partner. Stephen was friendly, helpful and professional. We feel sure that we've made the right choice. We came away with a new pillow too. Here's to better nights' sleep!

I have had a horrific experience with this company and would not recommend their service. I purchased a bed frame, headboard and mattress from Dreams at the end of March. My order was delivered on the 7th of May. The mattress arrived and it is soiled and the fabric is damaged with the springs poking out, I immediately called the delivery drivers who advised me to go through customer services. Customer services told me my option was to go back to the Leeds store where I purchased the order and to pick another mattress. When I got to the store the sales assistants refused to speak to customer services on my behalf, which left me no other alternative but to call from home. When I rang customer services they have now gone back on their word and claim the mattress was like this when I bought it, making me out to be a liar. I am now being refused a replacement and advised that I have to pay more money for a replacement which I believe is totally unfair when the mattress I chose has been damaged in transit/warehouse. I have requested a whole refund for my order which they still haven't got back to me about, I have therefore gone through the stress of contacting my bank to stop the payment going through. Overall, I have had extremely poor treatment from this company and a really stressful weekend after waiting over a month for my order. I have attached pictures of the damage for reference.

Excellent service by Dave. Highly knowledgeable. Purchased mattress, extra cover with bedding & premium pillow. Sleep body scan machine very useful. Nice friendly atmosphere in store from other colleagues. Clean! Much cleaner than adjacent store. Really a world away from the horror that is benson for beds. Where we had a horrendous experience directly before. Definitely come to Dreams :) Premium Experience! :)