Halfords Autocentre Chelmsford

Biggest scammers I’ve ever come across!! Avoid at all costs , so basically they mot my car told me I needed £500 worth of work which confused me in the first place as I had it mot at mr clutch a couple days before n it only failed on 2 things which I had gotten fixed so I assumed it would pass with flying colors ,unfortunately this was not the case , I needed to use my car and Mr clutch couldn’t get me in for a re test so I chose halfords , so I bit my tounge n agreed to the 500 , so they told me in a weeks time my car would be fully mot and everything would be completely fixed and road legal , on the 7th day I go to collect my car only to be told they had fitted the wrong part and i needed an extra part which would result in me needing to pay them another £200!!! I don’t know if I’m going insane but why should I pay for someone else’s mistake when they were the ones to mot the car in the first place , surely this isn’t right for a supposedly big chain like halfords , Also not to mention 2 of the guys that work behind the desk have no respect I wish anyone all the best if they chose to use these clowns

Failed a car for minor things,overpriced and the employees are rude and trying to get more money out of their customers by trying to find small issues. Avoid at all costs if possible

Booked online for a free repair check. We were called back within three hours with a quote and emailed details. We needed quite a bit doing and it was a bank holiday weekend. They booked it in for the Tuesday and it was done when they said. Can't complain and they offered a payment plan if needed. Staff were friendly and helpful.

Poor customer service and incredibly let down by them. Booked in for the works and paid in advance to be left with works not completed and no solution. Had to contact customer service to get a refund. Not to mention they charge well over the odds for parts and labour - I saved myself £150 going elsewhere!

Helpful guys that gave me a full run down of the work being done, the time it would take and steps I should do after I receive the car. I got an email stating when it was ready and a phone call as well. Well priced and I'll certainly be back