Halfords Autocentre Chelmsford (Navigation Road)

Redeemed my free MOT as a Halfords premier member. Booked in for an oil change as well. Turned up with vehicle friendly welcome from the staff. The first thing they did was MOT the car around two hours of dropping it off. Which I then got a notification from an app. I have. to tell me if my car has failed and MOT. I called, and they told me the car had failed on the missions. So I asked, did you have the car hot before you tested it? The answer was yes, and they can put something called. Cataclean Through the engine so it would pass this will be in £40. You don’t get anything for free right? I said why don’t you change the oil first and I’m sure this will help, because I definitely do not want anything being put through the engine. A phone call at the end of the day to say everything was okay it’s past . Amazing. . .

Sorry but my experience with this garage has been less than satisfactory. Had a major service booked with them yesterday, when dropping off the keys I have clearly mentioned that the coolant needs topping up, that didn’t get done. When I got home and saw the coolant levels well below the minimum levels, called asking what happened they said it didn’t need topping up which clearly means no one even bothered to check. Makes you ask what other things they miss checking. After driving less than 10 miles, I got the message on the dashboard saying my adblue is running low, one would expect and adblue refill during a major service but even if not refilling I would’ve expected at least to get notified of the low levels. And finally, the screen wash tank cap was improperly fitted and water was splashed all over under the bonnet. Overall, disappointed.

Had a major service - cabin filter replacement was not completed even though listed as included. When I went back to the garage to discuss, the staff were incredibly rude and dismissive. Would never use again

Welcoming, friendly and helpfull receptionists. On time MOT at a very good price. Sufficient but limited parking spaces.

Smooth MOT process, the guys were really friendly and it was very convenient. Will be booking more appointments with the team.