iMobile - Chelmsford

Really good service, helped me so much and were really nice Would recommend to everyone I know

Love the aura in this store. Staff is always so friendly especially Glasgow Man Dami. 10/10 would recommend to everyone for all vapes/phones and accessories!😏💕

iMobile offers swift and efficient phone repair services, catering to a variety of needs like battery replacements, charge port cleaning, and more. They provide the convenience of getting these tasks done while you wait. I had a mixed experience with them when I took my OnePlus 9 in for a battery replacement and charge port cleaning. The staff promptly noted my phone's details and arranged for a battery from their warehouse. True to their word, they replaced the battery and cleaned the port within 30 minutes during my subsequent visit. While I was pleased to see the battery life restored and charging capability improved, I encountered an issue with the GPS post-service. The GPS became highly inaccurate, frequently misplacing my position from street to street without movement. Suspecting it might be related to the recent repair, I reached out to the store. Despite being assured over the phone that a technician would be available on a Saturday, when I visited, I was informed otherwise and was asked to return on Monday. This inconsistency in communication was disappointing. On my Monday visit, the technician inspected the phone and was quick to suggest it might be a software issue, even though the hardware was recently adjusted. Although he did show me that all cables were correctly positioned and that the battery installation hadn't impacted the GPS cables, I was left with lingering doubts. Despite trying various fixes like recalibrating on Google Maps and even a factory reset, the GPS issue persisted. I firmly believe that this issue stemmed from the battery replacement, even if indirectly. While iMobile does offer prompt service, my experience suggests there may be inconsistencies in their service quality and communication. In conclusion, while iMobile offers speedy service and covers a range of repair needs, there are potential gaps in their service quality and communication. For anyone considering their services, it's essential to ensure clarity on the scope of repair and any potential consequences. To improve, the staff at iMobile could benefit from more consistent communication, both internally and with customers, and perhaps a more comprehensive post-service testing to ensure all phone functions remain intact after repairs.

I'm very happy about the service. I got iPhone 14 pro Max just for 930 pounds. Very much pleased with their services.