H&M

Really helpful lady called Sarah helped me to use the self pay till. Great customer service!! xxx

I came Thursday early afternoon to Buy loads of clothes for my children which I often do as they grow so quick. I normally go downstairs to pay but this time I decided to pay upstair, what a mistake that was……. The girl behind the tills was shouted out” IF YOU ARE PAYING BY CARD THEN USE THE SELF CHECKOUT, THIS TILL IS ONLY FOR CASH AND REFUNDS ONLY”. She looked absolutely miserable and was very rude. She was pointing over and shouting out again as there was a lot of people in the que. I had a baby in a pram and a toddler so it’s too much for me to use the self check out so I stayed in the queue. She then shouted at again so I left the whole lot behind and walked out. H&M have lost out on £120 that day and I won’t be coming back. I’ve shopped at H&M for years, and I’ve never had a problem. This is a very competitive market and if everyone is treated like this H&M will lose a lot of customers. I hope the store MANAGER read this review and speak to the Individual as her customer Service and attitude were appalling. She was in her 30,s with long blonde hair and glasses, I think she was wearing a pink top and cardigan…

Came to store Wednesday and never been more disappointed, I was waiting to pay when a woman in front of me was unhappy about being double charged for a dress. She was visually and verbally upset, she was speaking to a manager behind the counter before he passed off this customer to I can only assume to be another manager, this poor lady was screamed and shouted at whilst the man continued to help customer at the till point. I’m mortified that another much older manager would hand over this customer, he clearly can’t deal with any confrontation. The other manager handled the situation professionally and respectfully, she helped this lady and once the ladies issue was sorted she apologised to the manager. Disgusting behaviour from another manager. I hope the lady manager is ok. I will be returning to check on her soon. She is a super star.

Really bizarre experience when shopping today. I live in town but rarely visit H&M as usually I prefer to shop online. I went in store today, the last time I visited was only a month or so ago. All the mirrors were GONE. I walked around the whole store trying to find a mirror as I didn’t find it necessary to go to the fitting room to hold a bag up against me. However ended up having to go upstairs to the fitting room just to do this. I don’t understand the point of removing every single mirror in the store, it makes it almost not worth shopping in there and makes no difference just shopping online and looking in my own mirror at home. Also on a weekend the fitting rooms get very busy so having to go there unnecessarily will just make people not bother buying an item.

I came to the store today 19/072023. I was assisted by Ms Sue, she was absolutely impeccable, had excellent customer service and very helpful. She assisted me locating the items that I wanted which made my shopping experience very pleasurable. Ms Sue is a great asset to H & M.