Eden Brook Home Care

Eden Brook cared for my mother in the last few weeks of her life. Their compassion and professional approach eased the burden on the family an immeasurable amount. The staff were knowledgeable, kind and considerate, the management efficient and supportive. Based on my dealings with them I would not hesitate to recommend.

Very professional, smart, and caring. If you are looking for a good standard of care, then look no further, I highly recommend them.

I have a Personal Budget with Essex County Council and we swapped from having PA's to agency care a few years back as we were struggling to find a replacement PA. I was dubious about doing this, as care agencies can really vary in terms of care provision, training, communication, management etc. Eden Brook Home Care are a relatively small agency based in the Chelmsford area, and run by former nurses. They are professional, but also very approachable. We have been with them for around 4 months now. We had been with our previous agency (Passion Tree Care Ltd.) for just over a year and things had gone very badly. Because of this, we were admittedly apprehensive about using a new agency. We had no need to worry however! We have two young ladies that come in 4 afternoons a week on different days. They are both chatty, friendly, and considerate. Because I am on my own most of the day as my Husband and Daughter are at work & school, I always look forward to seeing them. We have had no real issues with them, which is a huge relief after our experiences with the previous agency. Things have been so much better since we've been with Eden Brook, and I really wished someone had given us the opportunity to switch to them far sooner. The reason I have knocked a star of is because the girls are often late. They usually text me to tell me they are on their way at least. This isn't their fault at all however. Unfortunately, they are only allowed 5 minutes travel time between clients. This is fine if a client is only 5 minutes away by car, but obviously no good if they have to get from one part of the county to the other. They are usually dashing around trying to get to their clients and this puts a lot of pressure on them.

My husband is disabled and is gradually getting worse. I am now unable to manage his needs. We use Edenbrook carers who come in twice a day, morning and evening. The girls are kind, friendly and professional. Not only do they care for my husband but are there to support me as well. The office staff go above and beyond. When my husband had to be taken into hospital by ambulance the crew were unable to use the hoist to get him out of bed. I called at 10 o'clock at night. Claire rushed to help in her pyjamas. When we needed an earlier morning call as my husbands bedroom was being decorated again Claire and another office staff member arrived to do his care. Highly recommende this company. I honestly don't know what I would do without them.

Owner is a liar and cheats her staff of money. Even if a call takes 15 minutes they charge the client for 30 minute's. Office staff are more worried about their nails than they are the client's. I had to take my concerns to CQC as client's weren't safe and staff had to many calls. See CQC inspection report it's shocking. They have changed the name of the the company now lol 😆